FAQ
What is Lumy?
Lumy is a lightweight, adjustable neck posture corrector designed to help prevent tech neck, smooth the appearance of neck lines, define the jawline, and promote a more elegant head posture — all without pain, surgery, or effort.
Who is Lumy for?
Lumy is made for women who spend hours daily in front of screens (laptops, phones, tablets) and are noticing early signs of tech neck — like a sagging neck, horizontal lines, a double chin, or loss of jawline definition. It’s also for anyone who wants to subtly enhance their profile and head posture.
What results can I expect?
Helps prevent tech neck by keeping your head aligned.
Corrects head posture, reducing that forward-leaning look.
Helps prevent or soften neck lines and creases.
Supports a firmer, more toned neck over time.
Encourages a more defined jawline.
Can help reduce the appearance of a double chin.
Enhances the overall profile, naturally and gradually.
Boosts confidence, especially in photos or video calls.
How long before I see results?
Many users feel a difference in posture within the first few days. Visible beauty benefits — like smoother skin, firmer neck, or a more lifted profile — can begin to appear after 2 to 4 weeks of consistent daily use. Everyone is different, but consistency is key.
Should I wear Lumy every day?
Yes. For best results, wear Lumy daily for 5 to 15 minutes. It’s designed to be part of your routine — quick to put on, easy to forget once it’s on, and powerful over time.
Where should I wear it?
You can wear Lumy at home, at your desk, or even during Zoom calls. It’s discreet, lightweight, and comfortable, so it fits naturally into your skincare routine, work breaks, or reading time.
Is it uncomfortable?
Not at all. Lumy is designed with soft, adjustable materials to support your neck without pressure or pain. You should feel supported — not restricted.
Does Lumy replace skincare products or treatments?
No, Lumy complements your skincare — it doesn’t replace it. By improving posture and reducing compression in the neck area, it enhances the effects of creams, serums, and massage by limiting the mechanical creasing that ages the skin.
Will it fit my neck size?
Yes. Lumy is fully adjustable and was designed to comfortably fit a wide range of neck sizes and shapes.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with Lumy, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 90-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The Lumy must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getLumy.com.
Where can I contact you for further information?
You can contact us at support@getLumy.com